Shipping policy

Shipping & Delivery

On-Time Freight, Clear Coordination

Orders leave quickly, most ship via LTL on pallets, and deliveries can be scheduled with the dispatcher using your provided phone and email.

Shipping & Delivery Overview

Orders received on weekdays (before noon) are prepared within 24–48 hours. Most orders ship in 1–2 business days.

Typical transit time is 3–6 business days (exceptions may apply based on location, carrier, or conditions).

We email tracking information as soon as your order ships so you can follow your delivery.

Freight & LTL Details

LTL Carrier: Most larger systems ship via LTL on pallets and may require a delivery appointment.

Contact Info: We share your phone number and email address with the carrier’s dispatch team for delivery coordination.

Palletized: Large systems are shipped shrink-wrapped and palletized for safer, more secure transport.

Dispatcher Coordination

Freight deliveries often require an appointment. To avoid delays:

  • Ensure your contact phone number is accurate and reachable.
  • Monitor your email and voicemail for carrier communication.
  • You may contact the carrier directly with your tracking number to schedule or confirm delivery.

Access & Liftgate

Confirm curbside access with dispatch when scheduling delivery. If you need liftgate service, request it during scheduling so the carrier can arrive prepared.

Address Changes

Address changes after freight has shipped can incur additional fees of 15% or more, depending on shipment weight, dimensions, and carrier policies.

Shipping Times Map

For a visual guide to typical transit times, please refer to our regional transit map.

(If viewing online, you may be able to click or zoom on the map for more detail.)

Smallwares & Accessories

Parcel Shipping

Smaller items (such as Installation Kits, Smart Connectivity Dongles, and TTW Sleeves) may ship via FedEx or similar parcel carriers, usually without a signature requirement when ordered individually.

Secure Delivery

Please ensure your delivery location is safe and secure. We are not liable for packages that are lost or stolen after delivery confirmation.

Important Delivery Information

Secure Location Responsibility

You are responsible for providing a safe delivery environment. Once a package is marked as delivered by the carrier, any theft or loss that occurs afterward is not covered by BravoMiniSplit.com.

Inspect Before Signing (Freight)

Freight shipments should arrive shrink-wrapped and on a pallet. Inspect all boxes carefully upon arrival before you sign the delivery receipt.

What to Look For

  • Crushed corners or punctures (including forklift tine marks)
  • Torn shrink-wrap or wet/soft cartons
  • Visible dents, holes, or rattling inside the box

How to Note It

If anything seems off, write clear comments on the delivery receipt before signing, even for minor issues, and take photos of the packaging and any visible damage.

For major or obvious damage, you may refuse delivery and contact us right away so we can assist with the carrier.

Need Help?

If you encounter any issues with your shipment:

  • Take clear photos of the packaging and any damage.
  • Locate your order number and tracking information.
  • Contact us as soon as possible so we can assist promptly with the carrier.

Our goal is to help you receive your Bravo Mini Split order quickly, safely, and with clear communication at every step.